What is Quality?
The International Organization
for Standardization (ISO) defines quality as “the degree to which a set of inherent characteristics fulfils
requirements”
Other
experts define quality based on:
§
Conformance to requirements: The
project’s processes and products meet written specifications.
§
Fitness for use: A product can be used as
it was intended.
What Is Project Quality Management?
§
Project quality management ensures that the project
will satisfy the needs for which it was undertaken.
§
Processes include:
§
Quality planning: Identifying which
quality standards are relevant to the project and how to satisfy them.
§
Quality assurance: Periodically
evaluating overall project performance to ensure the project will satisfy the
relevant quality standards.
§
Quality control: Monitoring specific
project results to ensure that they comply with the relevant quality standards.
